The Boring Bit
Dog Grooming Terms & Conditions
My fingers and hands are very important!
Cancelling your appointment or late arrivals
If you are more than 15 minutes late and have not made contact with me then I will presume that you are not coming and the price of the groom will be payable before another appointment can be made.
Wee Wee's Please!
Instead we will at all times advise clipping to remove the matted and damaged coat. If your pet has become matted, we require your permission to clip before we begin the groom. Where pets are heavily matted, an extra charge of up to £20 to remove the coat will apply, on top of the regular groom price.
The salon will also need to be treated to prevent cross contamination therefore we make a charge of £6 per dog to cover the extra costs involved. You will be advised to treat your pet and your home environment to eradicate the problem.
I groom humanely at Dovetail Dog Grooming and will attempt to de-mat a coat if I feel that the animal will not suffer pain. I have specialist equipment in the salon and this will be my first port of call before considering shaving that part of the dogs’ coat, however I will abide by the Animal Welfare Act.
It is the owner's duty of care towards their pet to maintain the coat between professional grooming. If owners fail to attend to their pets’ coat, then in the interests of the animal, I will shave off matted areas to prevent unnecessary suffering. I will be more than happy to show you how to look after your dogs coat.
When a dog is presented to me in a severely matted condition, it is my policy to shave the whole coat using electric clippers with a close blade. To de-matt would cause the animal tremendous stress and discomfort, often leaving a very thinned and damaged coat. Shaving the coat is quicker and kinder to dog. Many dogs are traumatised by unnecessary hours of de-matting, putting them off grooming for life. I consider shaving an act of kindness.
NOTE: DEMATTING CAN BE A LENGTHY & TEDIOUS EXERCISE FOR BOTH THE GROOMER AND THE DOG & ADDITIONAL TIME WILL BE CHARGED. You will be fully consulted and made aware of any additional charge to be levied. However, discounts are available for rescue dogs and those in foster - please ask for details.
As Treatments may vary slightly with certain dog breeds, prices are subject to an initial consultation. Dogs that need de-matting and/or bite may incur additional fees. See Dematting Policy Statement above.